Question 1

Why does this service exist?

Accepted Answer

Crypto Wingman seeks to educate and build confidence in the wider public by aiding those who are not so computer savvy or familiar with the cryptocurrency space. You own a farm, and your computer has 1inch of dust on it? Or you build furniture, and have the typing skills of a drunk slothe? Our aim is to ensure everyone has equal access to crypto currency irrespective of ones IT experience and technical knowledge should they choose to pursue it.
 
While the crypto space maintains a high degree of risk and volitility to this day, there's little doubt that society, governments and corporations are starting to see the empowering potential of blockchain technology and many are starting to realize that cryptocurrencies are not going away. 2021 has seen an explosion in societal and institutional adoption, much of which has lead to cryptocurrency becoming more and more popular, trustworthy and further intergrated into our daily lives. This growth is widely speculated to increase exponentially as more institutional money flows into the space throughout the next decade.

Question 2

Why is this service so expensive?

Accepted Answer

Good question! And you're right, there is a high gateway to entry with Crypto Wingman, and for good reason. Cryptocurrency is complex, risky and can be damaging if traded without any forethought toward limiting exposure and loss of capital that you cannot afford to lose.

The repercussions are real and swift in the cryptocurrency space, but while the market is volatile and cyber-crime is prevalent, the most common risks are far simpler and closer to home than one might think - it's YOU! Yes, having poor personal discipline, lacklustre security and a negligent approach to the management of your assets and critical cryptocurrency information is more likely to lead to considerable losses than that of a cyber-crime or a catastrophic market crash.

Crypto Wingman seeks to help those who wish to take cryptocurrency seriously; this being a path of education, preparation and security, and this comes at a price due to the associated risks.
 
Still not clear? Please read our terms of service.

Question 3

What assurances can be made to know I can trust Crypto Wingman?

Accepted Answer

We understand this concern greatly, in fact we encourage it be asked. Many scam businesses have come and gone in the crypto space. And the money lost is in the millions, so, it’s not uncommon for people to be wary of cryptocurrency start-ups of any kind.
For transparency and our duty of providing great care and responsibility to our clients, Crypto Wingman always discloses the names and photos of our team members on our website.
To add to this, throughout our website, our terms and conditions, and our training (should you trust us to take it) you’ll see and hear Crypto Wingman outline all the risks associated with this market sector extensively. Our goal is to provide the public with as much transparency as we can to the extent of our knowledge and experience. We pride ourselves on helping others avoid the pitfalls, and mistakes we’ve witnessed and made ourselves. This is how our service came to be, cryptocurrency is a volatile and complex world, but with a little guidance it can be accessible and prosperous to anyone willing to get involved, no matter their level of technical experience.
Lastly, you will meet with us face to face. This isn’t optional, this is how we do business and conduct our training. You’ll get to ask questions and be the judge our character in person. Few, if any scammer businesses operate transparently in plain sight. And of those that do, they do not last long.

Question 4

Who holds my cryptocurrencies?

Accepted Answer

You do! And you alone. When you're dealing with several hundred, or even thousands of dollars in crypto, your money feels naked, because suddenly there is no longer a highly secure intermediary - a bank - wearing the burden of protecting your wealth. You are now the bank teller, the bank manager, the security sepcialist, the IT guy, and the security guards all wrapped up in one, It's a BIG responsibility. This is not the same as storing coins in your own piggybank or under your couch cusions.
 
Under no cricumstance will Crypto Wingman transact FIAT currency into crypto, or manage and hold any crypto assets on behalf a client. We simply show you the tools and give you the guidence to convert your hard earned FIAT currency directly from your own bank account into the cryptocurrencies of your choosing.
 
How does it work in a nutshell, you say?
- You create your own crypto wallet for the cryptocurrency you wish to buy
- Then, using a broker you place an order in NZD denominations for the same cryptocurrency
- You provide the broker with your new crypto wallets public address 
- You then connect your bank account directly to the broker
- Your FIAT funds move straight from your bank account to the broker
- The broker exchanges your funds into your designated crypto and sends it to your wallet
- The whole process can take anywhere from 10mins to a couple of hours to complete
- It's important to note that your FIAT money and cryptocurrency stays in your possession at all times
(with the exception of brokers or exchanges carrying out instructions on your behalf) 
 
Don't worry, we'll break all this down and show you how to do all this as simply as possible in our training.

Question 5

How big are Crypto Wingman Limited, and where does it operate from?"

Accepted Answer

Crypto Wingman Limited is a family run company consisting of one consultant and one administrator, so it's a very bespoke service, and we intend to keep it that way for the foreseeable future. We are based in, and operate from Alexandra, Central Otago.

Question 6

What is our service area and travel/accommodation costs?

Accepted Answer

Our service area and ability to travel is determined by our resources, time and commitment constraints - meaning we only operate within the Central Otago and Lakes District regions at present. Operating throughout the wider South Island regions or New Zealand can be considered on a case by case basis, however such distances will require significantly more time investment from Crypto Wingman and will result in higher travel/accommodation costs to the client.
 
Our hourly travel cost: 
Travel costs apply for any distances travelled for a client beyond a 10km radius of Alexandra, Central Otago. Cost is $100 excl GST per hour by any vehicle.
 
Additional costs: 
Some additional costs may include, but are not limited to: flights, food, rental services, idle time or accommodation and will be charged as-is or as time and materials on top of any hourly travel charges in transit to/from or during our stay at the designated destination.

Question 7

How long do I have to pay my invoice?

Accepted Answer

Invoices will be issued at the end of each calendar month on a monthly basis. Full payment is to be made by the 25th day of the calendar month immediately succeeding the month owing.
 
Example: 
If an Invoice arrives July 1st for services completed in June, payment is due on July 25th.

Question 8

I have cryptocurrency already, can you help me on an hourly rate?"

Accepted Answer

The short answer is, no. Our hourly rate service is reserved for only those whom purchase and complete one of our starter packages. This may change in the future, but at present our focus is to help those starting from scratch - with little to no experience - build a secure crypto portfolio with our tried and tested practices. 
 
Our reasons being...
 
1. We are a small startup company and have limited resources, meaning we do not have the capacity or flexibility to adapt and change our methods on-the-fly to each person who may have already paved their own path with cryptocurrencies.
 
2. Legal reasons; put simply, we would be exposing ourselves to unacceptable levels of legal risk taking onboard clients with unknown cryptocurrency activities or security practices.

Question 9

How do I cancel my services with Crypto Wingman

Accepted Answer

You can simply email us using the form below to request cancellation of your services. We require 30 days notice to action your cancellation. Any services and hardware already received and paid for will not be refunded.
 
Whilst it's not required, we would appreciate if you could provide a reason for cancelling your services with us, this will help us improve our services moving forward.

Question 10

I'd like to file a complaint, or provide feedback to Crypto Wingman

Accepted Answer

We are human, and acknowledge that we can make mistakes, or have errors in our judgement. If you have a complaint, or feedback, please contact us using the form below and select either "Complaint" or "Feedback" from the 'Purpose' drop-down box.

With that said, we ask that you please be mindful of the following before posting your message.

As our services are related to a nascent industry that is volatile, vastly unregulated, and unpredictable; there are a aspects of our role that - due to reasons beyond our control - may conflict with the actions/sentiment of the market or cryptocurrency industry. For example, our market commentary and our product or service recommendations may differ from what other trusted sources, market leaders, industry influencers may say or use. We may have a steadfast reason for this, or, typically this could simply be due to the pace in which things change in this sector. While we make every effort to keep pace with the industry, it's unrealistic to expect we'll get it perfect every time.

For anything within our control - for example; our products, services, invoices, or content on our website - we welcome your feedback and will endeavor to  find a solution as soon as possible.

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